FAQ Topics

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FAQ Topics

  • Cinema Information
    • How do I find my closest HOYTS Cinema complex?
    • What types of cinemas do HOYTS offer?
    • What is HOYTS Xtremescreen?
    • What is HOYTS IMAX®?
    • What is HOYTS LUX?
    • What is HOYTS Bean Bag cinema?
  • Cinema Accessibility
    • Are HOYTS Cinemas accessible to people with disabilities?
    • How does HOYTS cater to people with hearing disabilities?
    • How does HOYTS cater to people with visual disabilities?
    • Can people without hearing or visual disabilities attend captioned sessions?
    • Can I book a wheelchair accessible seat online?
  • Candy Bar
    • What are the prices at the candy bar?
    • What ingredients does the popcorn sold at HOYTS contain?
  • Careers
    • How can I get a job at HOYTS?
  • Groups Bookings, Events and Birthday Parties
    • Can I make a group booking at my local HOYTS cinema?
    • I am interested in holding a corporate event at HOYTS, how can I?
    • Can I hold a children's birthday party at HOYTS? Are there any package deals?
  • HOYTS Rewards
    • What are the benefits of becoming a HOYTS Rewards member?
    • How can I become a HOYTS Rewards member?
    • Who can join HOYTS Rewards?
    • I am a member of HOYTS Insider and already receive a weekly newsletter. Is this the same as HOYTS Rewards?
    • Can I be a member of HOYTS Rewards and the HOYTS Insider at the same time?
    • Activation and Account
    • Membership Renewal
    • Free Sign-up and Renewal Ticket
    • Earning and redeeming Rewards Points
    • Movie of the Week
    • Managing Your Subscriptions
    • Ratings and Reviews
    • Friends
    • Flicks List
    • Events
    • HOYTS Rewards Students
    • Terms and Conditions
  • HOYTS Insider
    • What are the benefits of becoming a HOYTS Insider member?
    • How can I update my details?
    • I cannot remember my username or password, how do I retrieve this?
    • How can I unsubscribe from HOYTS Insider newsletters?
    • I am a HOYTS Insider member and I have not received my membership card?
  • HOYTS Website
    • How do I display the session times for my preferred cinemas?
  • Sponsorship, Fundraising & Donations
    • Does HOYTS assist in the community?
    • Do HOYTS sell or give away movie posters or merchandise?
  • Movie & Session Times
    • Why do we have ratings?
    • What do the different ratings mean?
    • Who qualifies as a 'guardian' for a person under 15?
    • What is the difference between M and MA 15+?
    • Can a person below 18 years see an MA15+ movie without parental guidance?
    • What is considered valid proof of age at the cinema?
    • When can a cinema refuse entry to an MA 15+ or R 18+ film?
    • Where can I find more information on film classifications?
    • Where can I find session times?
    • Why are there no session times on your website past Wednesday?
    • Why does a movie not start at the advertised time?
    • Do you have special sessions for mothers and their babies?
    • Do you have suitable films for toddlers and young children?
    • Do you have special programs for different cultural groups?
    • Why should I see a movie in 3D?
    • Is it possible to wear 3D glasses over my prescription glasses?
    • Do you have 3D glasses for children?
    • What happens to 3D glasses after the movie?
  • Purchasing Tickets
    • Can I purchase tickets online to my local HOYTS cinema?
    • What does it mean when a movie is advertised as NFT, ‘No Free Ticket / No Discount Offers'?
    • What age restrictions are placed on Child tickets?
    • What age restrictions are placed on senior tickets?
    • Are seniors cards accepted at HOYTS LUX, Bean Bag cinema or 3D films?
    • What identification is required to access discounted tickets?
    • How do I purchase tickets securely online?
    • How many tickets can I purchase in one transaction?
    • Why is there an online booking fee?
    • When and where can I collect my tickets?
    • What do I need to bring with me to pick up my tickets?
    • What methods of payment do you accept online?
    • How secure is my credit card and personal information?
    • I have purchased online tickets for the wrong date. How can I correct this?
    • I have purchased tickets online and I have not received a booking confirmation. How do I collect my tickets?
    • I will not have the credit card with me on the day I collect my tickets, do I need the credit card?
    • I want to purchase uneven numbers of seats for HOYTS LUX online but the system will only allow me to purchase two at a time? How do I purchase seats separately?
    • Where can I find ticket prices?
    • If I don't collect my tickets or go to the movie will I still get charged?
    • How secure is the HOYTS website for purchasing online?
  • HOYTS CineVouchers
    • What are HOYTS CineVouchers?
    • What happens after I redeem my HOYTS CineVoucher online?
    • Can I redeem my HOYTS CineVouchers online for 3D sessions?
    • Can I pre-purchase 3D glasses when I redeem my HOYTS CineVouchers online?
    • How many HOYTS CineVouchers can I redeem online?
    • How can I redeem my CineVoucher online?
    • What do I do if I add too many HOYTS CineVouchers to my order?
    • Are there any fees for redeeming my HOYTS CineVouchers online?
    • Can I collect my tickets from the kiosk if I have redeemed my HOYTS CineVouchers online?
    • What are the restrictions on my HOYTS CineVouchers?
    • When redeeming my HOYTS CineVoucher, can I pay the difference and upgrade to HOYTS LUX?
    • Where can I redeem my HOYTS CineVouchers?
    • What does my HOYTS CineVoucher entitle me to?
    • When does my HOYTS CineVoucher expire?
    • Can I replace, return or exchange HOYTS CineVouchers?
    • Can I extend the validity of my HOYTS CineVouchers?
    • If I purchased HOYTS CineVouchers in Australia, can I use them in New Zealand and vice versa?
    • Where can I buy HOYTS CineVouchers?
    • Where can I find the complete set of Terms and Conditions relating to HOYTS CineVouchers?
    • Can I redeem my HOYTS CineVoucher at a kiosk in cinema?
    • Can I use my HOYTS LUX voucher for a mainstream session?
    • Why can't I find La Premiere or Directors Suite sessions or sites online to use my Cinegift Passes?
  • HOYTS Gift Cards
    • What are HOYTS Gift Cards?
    • What are the restrictions on my Gift Card?
    • Where can I redeem my Gift Card and e-Gift Card?
    • How can I redeem my gift card online?
    • Is there a fee to purchase a Gift Card?
    • How much can be loaded onto a Gift Card?
    • Can Gift Cards be re-loaded with additional funds after the initial purchase?
    • How can I check the balance on my Gift Card?
    • When does my Gift Card expire?
    • How can I check the expiry date of my Gift Card?
    • What if there is no expiry date written on the back of my Gift Card?
    • Can I replace, return or exchange Gift Cards?
    • Can I extend the validity of my Gift Card?
    • Can I use my Gift Card to make purchases at the Candy Bar?
    • Do I have to use the full amount on my Gift Card in one transaction?
    • If I purchased a Gift Card in Australia can I use it in New Zealand?
    • Where can I buy Gift Cards?
    • There are no funds loaded on my Gift Card. What can I do?
    • My Gift Card is not working even though there is still money left on it. What can I do?
    • Where can I find the complete set of Terms and Conditions relating to Gift Cards?
    • I live overseas and need a gift card sent to Australia, but the online Gift Store will only allow me to enter an Australian billing address, what do I do?
    • My HOYTS gift card has HOYTS LUX printed on it. Can I use this Gift Card for mainstream sessions?
  • HOYTS Merchandise Returns Policy
    • Can I return merchandise?
  • Contact Details
    • How to contact us?


HOYTS Insider

  • What are the benefits of becoming a HOYTS Insider member?

    • HOYTS Insider is an online free membership program where you will receive a weekly newsletter showcasing the latest releases and upcoming movies.

      JOIN NOW! It’s free!

  • How can I update my details?

    • To update your details please log into your membership HERE and  click ‘Edit your details’, please make the changes required, enter your password and click ‘SUBMIT’.

  • I cannot remember my username or password, how do I retrieve this?

    • To retrieve your password, please click the link 'Forgot password' located in the members login page. We will send you a password reminder to your email address that has been registered with us.

  • How can I unsubscribe from HOYTS Insider newsletters?

    • To unsubscribe from our newsletters you will need to log into your membership and click ‘Edit your details’ and unclick ‘Please send me weekly newsletters & HOYTS Offers’ under Subscriptions, enter your password and click ‘SUBMIT’.

  • I am a HOYTS Insider member and I have not received my membership card?

    • There is no membership card required for being a HOYTS Insider member. Please ensure you are logged into your membership online whilst purchasing tickets!