What are Hoyts CineVouchers?
Hoyts CineVouchers are vouchers which can now be redeemed online for your tickets. A PIN, which is printed on the back of your Hoyts CineVoucher, is required to be entered online when redeeming your vouchers. If you do not have a PIN on your vouchers, you cannot redeem it online and can only be redeemed in cinema.
What happens after I redeem my Hoyts CineVoucher online?
You will need to pay the booking fees and any surcharges with a credit card. Once payment has been completed a booking confirmation will be displayed on screen and you will also be emailed a copy. You will need to follow the instructions on your booking confirmation and bring it with you, at least 15 minutes prior to the start of your movie to collect your tickets and 3D glasses if applicable.
Can I redeem my Hoyts CineVouchers online for 3D sessions?
Yes, vouchers can be redeemed online for 3D sessions if a PIN is displayed on the back of your voucher. A surcharge applies for 3D sessions and this will be charged at the time of the voucher redemption.
Can I pre-purchase 3D glasses when I redeem my Hoyts CineVouchers online?
No, 3D glasses cannot be pre-purchased online. You will need to purchase these at the box office or candy bar on collection of your tickets in cinema.
How many Hoyts CineVouchers can I redeem online?
You can only purchase a maximum of 10 tickets per transaction online. Therefore you can only redeem 10 vouchers per transaction.
What do I do if I add too many Hoyts CineVouchers to my order?
Select the voucher that you wish to remove from the order and change the quantity to 0.
Are there any fees for redeeming my Hoyts CineVouchers online?
Yes, booking fees apply to all tickets purchased online, including voucher redemptions.
Can I collect my tickets from the kiosk if I have redeemed my Hoyts CineVouchers online?
Yes, you can collect your tickets from the kiosk if you have redeemed your vouchers online. You will need to bring a copy of your booking confirmation with you to scan at the kiosk.
What are the restrictions on my Hoyts CineVouchers?
Please check the terms and conditions printed on the back of your Hoyts CineVouchers for restrictions. Some restrictions that may apply include: not redeemable for any sessions after 5pm on a Saturday evening, only redeemable for sessions on Mondays through to Thursdays, State based restrictions eg for use in Victoria only or location based restrictions eg for use at Hoyts Erina only Vouchers are not valid for La Premiere, Directors Suite, Hoyts IMAX ® and special or group events. Vouchers are valid until the expiry date marked on the vouchers.
When redeeming my Hoyts CineVoucher, can I pay the difference and upgrade to La Premiere or Directors Suite?
No, vouchers cannot be redeemed for premium sessions such as La Premiere or Directors Suite.
Where can I redeem my Hoyts CineVouchers?
You can redeem your vouchers at the box office or candy bar (dependent on the cinema) at any Hoyts cinema in Australia. You can also redeem vouchers at the following affiliated cinema exhibitors: CMAX Palmerston, CMAX Devonport, and selected Grand and Palace Cinemas.
What does my Hoyts CineVoucher entitle me to?
A voucher is redeemable for one seat for one adult or one child/senior (depending on the type of voucher) to any general admission movie session including the Bean Bag cinema and Xtremescreen.
When does my Hoyts CineVoucher expire?
Vouchers are valid for six (6) months from the date of purchase. Once a voucher has expired it cannot be redeemed and the voucher cannot be exchanged or replaced.
Can I replace, return or exchange Hoyts CineVouchers?
Vouchers cannot be replaced or refunded if lost, stolen or damaged. Vouchers cannot be refunded and change will not be given irrespective of cinema pricing. Vouchers cannot be exchanged for cash.
Can I extend the validity of my Hoyts CineVouchers?
No. Vouchers have set validity periods and expiry dates cannot be changed.
If I purchased Hoyts CineVouchers in Australia, can I use them in New Zealand and vice versa?
Vouchers can only be redeemed in the country they are valid for. Please refer to the terms and conditions on the voucher for clarification on where they can be redeemed.
Where can I buy Hoyts CineVouchers?
You can buy Hoyts CineVouchers from any Hoyts cinema or from our online Gift Store by clicking HERE.
Where can I find the complete set of Terms and Conditions relating to Hoyts CineVouchers?
You can review the full set of Terms and Conditions by clicking HERE.
Can I redeem my Hoyts CineVoucher at a kiosk in cinema?
No, Hoyts CineVouchers can only be redeemed at the Box Office, the Candy Bar or online.